We want you to be happy with your purchase from Zuupply.com. If you’re not satisfied, we’re here to help.
1. Returns
- You may request a return within 60 days of receiving your item.
- Items must be unused, in original packaging, and in the same condition as received.
- To initiate a return, contact [email protected] with your order number and reason for return.
2. Refunds
- Once we receive and inspect the item, we’ll notify you of the refund status.
- Approved refunds are processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the item was defective or incorrect.
3. Exchanges
If your item is defective or damaged, we’ll replace it at no extra cost.
Contact [email protected] within 7 days of delivery.
4. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- If you still haven’t received it after 10 business days, email [email protected].
5. Shipping Returns
You’ll be responsible for shipping costs when returning an item unless the return is due to our error.
We recommend using a trackable shipping service.